退款政策
最后更新：2026-08-23 / Last updated: 2026-08-23
我们提供清晰的退款规则，保障您的权益。以下说明退款条件、流程与时间。
1. 退款条件
- 14 天无理由：新购买的付费订阅（Starter/Pro/E-commerce/Business）自扣款日起 14 天内，若您不满意，可申请全额退款（首次购买适用）。
- 未实质性使用：退款申请时账户对话用量未显著超出免费额度（视为未实质性消费），方可全额退。
- 不适用场景：Enterprise 定制/白标部署、已消耗的按量加购包（add-on）、BYOK 配置费、因违规被终止的账户，不予退款。
2. 退款流程
- 发送邮件至 hello@aiwebs.io，标题注明"退款申请"，附注册邮箱与订单信息。
- 我们会在 2 个工作日内确认并引导您完成取消订阅。
- 确认后发起退款，原路退回至您的付款账户。
3. 退款时间
- 退款审核：2 个工作日内完成。
- 到账时间取决于支付渠道：信用卡通常 5–10 个工作日，其它方式以支付商为准。
- 订阅取消后，当期结束前仍可正常使用，不额外扣费。
We provide clear refund rules to protect your interests. Below are the conditions, process and timing.
1. Refund Conditions
- 14-day money-back: new paid subscriptions (Starter/Pro/E-commerce/Business) can be fully refunded within 14 days of the charge date if you are not satisfied (first purchase only).
- No material usage: refunds are only granted if your chat usage has not materially exceeded the free allowance at the time of request.
- Not applicable: Enterprise custom/white-label deployments, consumed pay-as-you-go add-on packs, BYOK configuration fees, and accounts terminated for violation are non-refundable.
2. Refund Process
- Email hello@aiwebs.io with subject "Refund Request", including your registered email and order info.
- We confirm and guide you through cancelling the subscription within 2 business days.
- After confirmation, the refund is issued back to your original payment method.
3. Refund Timing
- Review: within 2 business days.
- Arrival depends on the payment channel: credit cards typically 5–10 business days; others per the processor.
- After cancellation, the service remains usable until the current period ends with no extra charge.